Terms and Conditions

TERMS OF USE

The owner of the online store at the following internet address: https://ecosavers.club is S&G Creative Sp. z o. o. with its seat in Warsaw. at ul. Chmielna 2/31, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under KRS number 0000724047, NIP number PL5252744286 and REGON number: 369747954, share capital of PLN 5,000 (hereinafter: " Seller " or " Service Provider ").

  1. General Provisions
  2. These regulations (" Regulations ") define the general terms and conditions of sales made by the Seller via the online store at the Internet address: ecosavers.club] (" Online Store ") and the terms and conditions for the provision of services by the Service Provider by electronic means, via website available at: [ecosavers.club].
  3. The advertisements, price lists and other information about the Assortment and Products posted on the Online Store website do not constitute an offer within the meaning of the Civil Code, but only an invitation to conclude a Sales Agreement.
  4. The Regulations are addressed to both Consumers and entrepreneurs using the Online Store.
  5. The provisions of the Regulations are not intended to exclude or limit any rights of Consumers or natural persons who are entrepreneurs for whom the concluded Sales Agreement is not of a professional nature, resulting in particular from the subject of their business activity, which they are entitled to under the mandatory provisions of law.
  6. In matters related to the operation of the Online Store, you can contact the Seller at the following e-mail address: help@ecosavers.club.
  7. Definitions

Assortment - goods available in the Online Store that the Customer may order via the Online Store on the terms specified in the Regulations.

Business Day - any day from Monday to Friday, excluding public holidays in the territory of the Republic of Poland.

Contact Form - a form available on the website of the Online Store, enabling contact with the Seller.

Registration Form - a form available on the Online Store website, enabling the creation of an Account.

Order Form - a form available on the Online Store website that allows placing an Order, made available to the Service Recipient.

Customer - a Service Recipient who has concluded a Sales Agreement with the Seller.

Consumer - a natural person for whom the conclusion of the contract for the provision of Electronic Services or the Sales Agreement is not directly related to its business or professional activity.

Account - the functionality of the Online Store, marked with an individual name (email address) and secured with a password provided by the Service Recipient, containing a set of information and resources in the Service Provider's ICT system, in which the Service Recipients' data are collected, including information on submitted Orders.

Product - a product or a package of products included in the Assortment, which is the subject of the Sales Agreement concluded between the Customer and the Seller.

Regulations - these regulations of the Online Store.

Registration - the process of creating an Account by the Customer.

Online Store - an online store run by the Service Provider available on the website at the following internet address: https://ecosavers.club.

Seller or Service Provider - S&G Creative Sp. z o. o. with its seat in Warsaw. at ul. Chmielna 2/31, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under KRS number 0000724047, NIP number PL5252744286 and REGON number: 369747954, share capital of PLN 5,000.

Sales Agreement - an Assortment Sales Agreement concluded between the Customer and the Seller via the Online Store. The conclusion of the Sales Agreement takes place upon the submission of the Order referred to in part V. paragraph 2 point 8 of the Regulations. 

Electronic Service - a service provided electronically within the meaning of the Act of 18 July 2002 on the provision of electronic services ( i.e. Journal of Laws of 2020, item 344). 

Recipient - a natural person (including a Consumer) who has full legal capacity.

Order - the Customer's declaration of will aimed directly at the conclusion of the Assortment Sale Agreement. The order specifies the type, number of Products and other content provided for by law.

III. Rules for using the Online Store

  1. Placing Orders in the Online Store does not require Registration or creating an Account.
  2. As part of using the Online Store, it is prohibited to:

1) delivering and transmitting content prohibited by law or violating good manners;

2) taking actions such as sending or posting unsolicited commercial information (spam) as part of the Online Store;

3) using the Online Store in a way that disrupts its functioning, in particular through the use of specific software or devices;

4) using the Online Store in a way that is burdensome for other Customers.

  1. Registration
  2. Registration consists in creating and activating an individual Account. Registration is voluntary and is not required to place an Order.
  3. Registration enables the Customers to:

1) entering, editing or deleting data, including delivery addresses; placing Orders using the data entered by the Customer;

2) viewing the history of orders;

3) using other functionalities made available to Service Users who have registered.

  1. In order to register, the Service Recipient fills in the Registration Form available on the Online Store website, in which he provides his name, surname, contact details, e-mail address and password, constituting a sequence of letters, numbers or other characters selected by the Service Recipient, used for the purpose of securing access to the Account. The e-mail address provided by the Customer during Registration is the login to the Account.
  2. When completing the Registration Form, the Service Recipient has the opportunity to read the Regulations, accepting its content by marking the appropriate box in the Registration Form.
  3. After completing the Registration Form, the Service Recipient receives a message to the e-mail address provided by him in order to confirm the Registration. After confirming the Registration, the Service Recipient receives, to the e-mail address provided in the Registration Form, access to an individual Account, which he can use after logging in by entering the e-mail address (login) and password reported during Registration.
  4. If the Service Recipient forgets the Account access password or wants to change the current password, the Service Recipient should send a message via the form on the Online Store login page, providing the e-mail address he used to create the Account. A message with a generated link to change the password will be sent to the e-mail address provided by the Customer.
  5. The Service Recipient may have only one Account in the Online Store.
  6. The Service Recipient who has registered may at any time delete the Account himself or submit a request to the Service Provider to delete the Account via e-mail to the following e-mail address: help@ecosavers.club
  7. Submission and execution of the Order
  1. The Service Recipient may place Orders 7 days a week, 24 hours a day via the Order Form available on the Online Store website after completing the survey aimed at determining the demand for Products.
  2. In order to place an Order:

1) optionally, register to create an Account or log in to your Account on the Online Store website (if the Account has already been created) or use the option of placing an Order without Registration;

2) complete the questionnaire available on the Online Store website and go to the Order Form;

3) accept the proposal of the Products included in the Assortment visible on the Order Form and sent to the e-mail address provided by the Service Recipient;

4) choose the method of delivery (Product delivery);

5) provide the details of the recipient of the Order and the address to which the Product is to be delivered, as well as the contact telephone number for the receipt of the Order;

6) provide data for a VAT invoice, if the Customer is to be issued a VAT invoice;

7) choose the form of payment;

8) click the "Order with payment obligation" button (the moment of placing the Order);

9) make a payment for the Product and for delivery.

  1. For each Order, a fiscal receipt or a VAT invoice is issued, which are sent to the Customer together with the ordered Product. The condition for issuing a VAT invoice by the Seller is that the Order provides the data necessary to issue a VAT invoice. 
  2. The Service Provider reserves that in the case of an Order that has already been placed, it is not possible to modify the Order.
  3. The Service Recipient may also place an Order at a later date. For this purpose, the Service Recipient may use the "Postpone for later" option. After selecting the option indicated in the previous sentence, the Service Recipient will be redirected to the Account or Registration login page. After successful logging in or Registration, the proposed Product package will be available in the Cart tab for 30 days from the date of completing the survey and receiving information about this Product package.
  1. Product prices and delivery costs
  1. The prices of Products available in the Online Store are given in Polish zlotys and are gross prices (including VAT).
  2. The prices of Products available in the Online Store do not include the costs of transport and delivery of the Product. Up-to-date information on delivery costs is available on the Online Store website.
  3. The product is sold at the price valid at the time of placing the Order.
  4. The Service Provider reserves the right to carry out and cancel promotional campaigns and sales. The above right does not affect the prices of the Product in Orders placed before the effective date of the price change, terms of promotional campaigns or sales.
  5. Product delivery costs will be included on the fiscal receipt or on the VAT invoice issued for the Order in accordance with the provisions of Part V paragraph 5 of the Regulations.

VII. Payment

  1. When placing the Order, the Service Recipient makes the payment for the Products in advance, in one of the following payment systems accepted by the Store:

1) traditional transfer - payment made in a bank via an online or stationary account or at the post office;

2) electronic transfer - payment made from an on-line bank account via on-line payment systems.

  1. The Customer is obliged to pay the full price of the Products covered by the Order within 7 days from the date of receipt by the Customer of the confirmation of placing the Order.
  2. In the case of the selected Assortment, the Service Provider reserves the right to exclude some forms of payment for the Order.

VIII. Product delivery

  1. Product delivery is carried out in the manner chosen by the Customer (postal parcel, courier or delivery to a parcel locker).
  2. Product delivery is possible within the territory of the European Union.
  3. The cost of delivery of the Product depends on the place of delivery and is provided when placing the Order.
  4. Product delivery costs are paid by the Customer when paying for the Order.
  5. The date of delivery of the Product depends on the place of delivery.
  6. The Customer receives information about sending the Product along with an indication of the expected delivery date to the e-mail address provided during Registration or indicated in the process of placing an Order without Registration.
  7. The Seller is obliged to deliver the Product free from physical and legal defects. The Seller ensures delivery of the ordered Product, duly packed in conditions ensuring its integrity, quality and safety of use.
  8. The Seller is not responsible for failure to deliver the Product or delay in its delivery for reasons attributable to the Customer, in particular if it is caused by the refusal to accept the parcel or the incorrect delivery address provided by the Customer.
  9. The customer is obliged to pick up the ordered Product. In the event that the shipment containing the ordered Product cannot be properly delivered for reasons attributable to the Customer (in particular due to refusal to accept the shipment or providing an incorrect delivery address), the Seller reserves the right to charge the Customer with the costs of another Product delivery in the amount and on the terms set out in when placing the Order.
  10. Upon receipt of the Product, the Customer should, if possible, carefully check the condition of the packaging. In the event of any damage or breach of the packaging, the Customer should, if possible, in the presence of the courier delivering the parcel, prepare an appropriate protocol and immediately notify the Seller of this fact. If the Product looks damaged, the Seller may ask the Customer not to accept the shipment. The recommendations indicated in this point do not exclude and do not limit the Customer's rights to submit a complaint on the terms provided for in these Regulations.
  1. Product complaints
  1. The Customer has the right to lodge a complaint in the Online Store in connection with Product defects.
  2. The Seller is liable to the Customer if the Product has a physical or legal defect (warranty).
  3. A complaint regarding the Product may be submitted by the Customer electronically by sending an e-mail to the address help@ecosavers.club or in the form of a letter sent by traditional mail to the following address: S&G Creative Sp z oo with its registered office in Warsaw at ul. Chmielna 2/31, 00-020 Warsaw
  4. The complaint should include:

1) Order number;

2) name and surname of the Customer submitting the complaint;

3) correspondence address or e-mail address;

4) description of the situation to which the complaint relates or other circumstances justifying the complaint;

5) Customer's request related to the submitted complaint.

  1. Complaints may be submitted using the form attached as Annex I to the Regulations.
  2. If the data or information provided in the complaint need to be supplemented, before considering the complaint, the Seller asks the Customer submitting the complaint to supplement this data or information.
  3. When submitting a complaint, the Customer is obliged to deliver the Product to the following address: S&G Creative Sp. z o. o. Logistics - Parcel locker inPost no. PLC05M ul. Jachowicza 9 09-402 Płock or Parcel Locker inPost No. PLC07A ul. 1 Maja 4A 09-402 Płock . If the product is found to be defective, the cost of delivery of the Product to the Seller shall be borne by the Seller.
  4. If the Product has a defect, the Customer may:

1) submit a statement on the reduction of the Product price or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Product with a Product free from defects or removes the defect. This limitation does not apply if the Product has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the Product with a Product free from defects or to remove the defect. The Customer who is a Consumer may, instead of the removal of the defect proposed by the Seller, demand the replacement of the Product with a Product free from defects, or instead of replacing the Product, demand that the defect be removed, unless it is impossible to bring the Product into compliance with the Sales Agreement in a manner chosen by the Customer who is a Consumer or would require excessive costs compared to the method proposed by the Seller. When assessing the excess of costs, the value of the Product free from defects, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Consumer would otherwise be exposed;

2) demand replacement of the defective Product with one free from defects or removal of the defect. The Seller is obliged to replace the defective Product with one free from defects or remove the defect within a reasonable time without undue inconvenience to the Customer.

  1. The Seller is liable under the warranty if a physical defect of the Product is found before the expiry of two years from the date of delivery of the Product to the Customer. The customer may exercise the rights referred to in paragraph 8 above, within 1 year from the date of discovering a physical defect of the Product, however, in relation to the Consumer, this period may not end before the expiry of 2 years from the date of delivery of the Product to the Consumer. To meet the deadline, it is enough to submit a complaint before its expiry. If the expiry date of the item specified by the Seller or the manufacturer ends after two years from the date of delivery of the item to the buyer, the Seller is liable under the warranty for physical defects of this item found before that date.
  2. In the event of legal defects of the Product, the Customer has the right to request the Seller to deliver a Product free from defects, submit a declaration of withdrawal from the Sales Agreement or demand a reduction in the Product price due to a Product defect. The Customer may exercise the rights referred to in this paragraph within 1 year from the date on which the Customer learned about the existence of the defect, and if the Customer learned about the defect only as a result of an action of a third party - from the date on which the judgment was issued in a dispute with a third party, it has become final, but the period for the Consumer may not end before the expiry of 2 years from the date of delivery of the Product to the Consumer.
  3. The Seller will consider the complaint and notify the Customer about its result within 14 days from the date of its receipt, in writing or electronically (to the e-mail address provided by the Customer).
  4. If the complaint is accepted, the Seller re-sends the Customer, at his own expense, Products free from defects or returns the sale price of the Product (all in the event of withdrawal from the Sales Agreement or part in the event of a reduction in the Product price) - within 14 calendar days from the date of receipt of the complaint.
  5. In the case of a Product covered by a warranty, the rights in this respect should be exercised in accordance with the conditions set out in the warranty card. The warranty for the sold Product does not exclude, limit or suspend the Customer's rights under the warranty for Product defects.
  6. The Seller's liability under the warranty for defects of the Product towards the Customer who is not a Consumer is limited to the amount of the Product price paid and the Product delivery costs.
  7. If the complaint is considered unjustified, the Customer may appeal against the complaint. The seller considers the appeal against the complaint without undue delay within 14 calendar days from the moment of receipt of the appeal against the complaint.
  8. Please be advised that the Customer who is a Consumer may use extrajudicial means of dealing with complaints and redress. The use of extrajudicial means of dealing with complaints and redress is voluntary and may only take place if both parties to the dispute agree to it. Detailed information on the possibility for the Customer who is a Consumer to use extrajudicial means of dealing with complaints and redress as well as the rules of access to these procedures are available at: https://uokik.gov.pl/wazne_adresy.php#faq595 . In addition, at the address: http://ec.europa.eu/consumers/odr, there is a platform for online dispute resolution between consumers and entrepreneurs at the EU level. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or contract for the provision of services. The provisions of Part IX. paragraph 16 of the Regulations are informative and do not constitute an obligation of the Seller to use out-of-court dispute resolution or top-down consent to participate in such proceedings.
  9. The provisions of this chapter regarding Consumers, except for the Consumer's rights referred to in part IX. paragraph 14 and 16 of the Regulations, also apply to natural persons who are entrepreneurs for whom the concluded Sales Agreement does not have a professional nature, resulting in particular from the subject of their business activity.
  1. Withdrawal from the Sales Agreement
  1. The Customer who is a Consumer may withdraw from the Sales Agreement without giving any reason within 14 days from the date of receipt of the shipment containing the ordered Product.
  2. To meet the deadline referred to in paragraph 1 above, it is enough to send a declaration of withdrawal from the Sales Agreement within the above-indicated period to the Seller's address: S&G Creative Sp z oo with its registered office in Warsaw at ul. Chmielna 2/31, 00-020 Warsaw, or via e-mail to the e-mail address help@ecosavers.club.
  3. Withdrawal from the Sales Agreement may take place in particular by completing the appropriate form available on the Online Store website (the template of the declaration of withdrawal from the Sales Agreement is attached as Annex II to the Regulations).
  4. In the event of withdrawal from the Sales Agreement, the Sales Agreement is considered void.
  5. In the event of withdrawal from the Sales Agreement, the Product should be sent back by the Customer (who is a Consumer) to the Seller's address: S&G Creative Sp. z o. o. Logistics - Parcel locker inPost no. PLC05M ul. Jachowicza 9 09-402 Płock or Parcel Locker inPost No. PLC07A ul. 1 Maja 4A 09-402 Płock . It is possible to breach the packaging in order to check whether the received goods are in accordance with the concluded contract. However, the degree of customer interference in the packaging cannot be more severe than in a situation in which the customer would read it in a stationary store. The return of the Product by the Customer (who is a Consumer) should take place immediately, not later than within 14 days from the date of withdrawal from the Sales Agreement.
  6. The product to be returned must be complete and unchanged, unless the change was necessary within the ordinary course of business, in particular to familiarize yourself with the appearance of the Product, to check its compliance with the Sales Agreement (Order), subject to the provisions of paragraph 5 sentences 2 and 3 above.
  7. The returned Product should, if possible, be sent back together with the received receipt or VAT invoice, or other document confirming the purchase.
  8. In the event of withdrawal from the Sales Agreement, the Seller shall refund the amount paid by the Customer in accordance with the provisions of Part XI of the Regulations. The costs of return shipment are covered by the Customer himself.
  9. The provisions of Part X of the Regulations also apply to natural persons who are entrepreneurs for whom the concluded Sales Agreement does not have a professional nature, resulting in particular from the subject of their business activity.
  1. Reimbursement to the Service Recipient / Customer
  1. The seller will refund the amount immediately, but not later than within 14 days in the case of:

1) the Service Provider's failure to accept the offer made by the Customer to conclude a sale (purchase) agreement for the ordered Assortment;

2) return of the ordered Product by the Customer who is a Consumer or a natural person who is an entrepreneur , for which the concluded Sales Agreement is not of a professional nature, resulting in particular from the subject of the business activity performed by it, in connection with the withdrawal from the Sales Agreement;

3) the Seller accepts the complaint regarding the Product and the inability to replace the Product or remove the Product defect.

  1. In the event of withdrawal from the contract in accordance with Part X of the Regulations, the Seller returns to the Customer (who is a Consumer or a natural person who is an entrepreneur , for whom the concluded Sales Agreement does not have a professional nature, resulting in particular from the subject of the business activity performed by it ) the payment immediately, but not later than within 14 days from the date of receipt of the declaration of withdrawal from the Sales Agreement. The Seller may, however, withhold the reimbursement until receipt of the Product returned by the Customer (who is a Consumer or a natural person who is an entrepreneur , for which the concluded Sales Agreement is not of a professional nature, resulting in particular from the subject of its business activity ) in accordance with the provisions of Part X paragraph 5 of the Regulations or the Consumer's provision of proof of the Product's return (depending on which event occurs first). 
  2. The Seller shall refund the amount paid by the Customer in the same form of payment that was used to purchase the Product.

XII. Privacy protection and personal data

  1. The administrator of personal data processed in connection with the implementation of the Sales Agreement and Electronic Services is the Seller ( S&G Creative Sp. Z oo with its registered office in Warsaw, ul. Chmielna 2/31, registered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw. Warsaw in Warsaw, XIII Commercial Division of the National Court Register under KRS number 0000724047, NIP number PL5252744286 and REGON number: 369747954, share capital of PLN 5,000).
  2. In matters related to personal data, you can contact the Personal Data Administrator by traditional mail by writing to the following address: S&G Creative sp z oo with its registered office in Warsaw at ul. Chmielna 2/31, 00-020 Warsaw or by e-mail to the following address: help@ecosavers.club.
  3. Detailed information on the scope of obtained personal data, the purpose and method of their processing and the rights of persons whose personal data are processed are available in the Privacy and Cookies Policy of the Online Store. <add link>

XIII. Electronic Services provided via the Website

  1. The Service Provider provides the following Electronic Services free of charge to the Service Recipients:

1) Establishing and maintaining Accounts on which information about placed Orders is collected;

2) providing an interactive form that allows placing an Order without Registration,

3) providing an interactive form / questionnaire that enables the Service Provider to provide information on the scope of the demand for Products included in the Assortment offered in the Online Store.

  1. The technical condition necessary to use the Electronic Service is to have an installed web browser.
  2. In order to ensure the security of the transmission of messages, the Service Provider takes technical and organizational measures appropriate to the degree of threat to the security of the Electronic Service provided.
  3. The conditions for concluding contracts for the provision of Electronic Services are as follows:

1) the contract for the provision of Electronic Services consisting in maintaining the Account is concluded at the time of Registration and is concluded for an indefinite period;

2) the contract for the provision of Electronic Services consisting in the provision of an interactive form that allows placing an Order without Registration is concluded at the time of displaying the form and is concluded in order to achieve the result of placing an Order;

3) the contract for the provision of Electronic Services consisting in the provision of an interactive form / questionnaire enabling the Service Provider to provide information on the scope of the demand for Products included in the Assortment offered in the Online Store is concluded at the time of displaying the form / questionnaire and is concluded in order to achieve the result, which is providing information on the demand for Products, preparing a proposal for a Product package and placing an Order.

  1. The use of the Electronic Service may be associated with typical threats on the part of the Service Recipient as an Internet user. The risk related to the use of the Electronic Service consists, in particular, in the risk of infecting the IT system with software aimed at e.g. spying on the use, theft of important data, making the system unable to start, spam, data deletion, etc.
  2. The conditions for terminating contracts for the provision of Electronic Services, concluded for an indefinite period, are as follows:

1) The Service Recipient may terminate the contract for the provision of Electronic Services concluded for an indefinite period at any time and without giving reasons, with a 7-day notice period, by sending an e-mail to the following address: help@ecosavers.club ;

2) The Service Provider may terminate the Agreement for the Provision of Electronic Services concluded for an indefinite period in the event that the Customer objectively grossly or persistently violates the provisions of these Regulations or provides illegal content. The termination may be submitted after at least one unsuccessful summons to cease or remove violations with an appropriate deadline. In such a case, the contract is terminated with a 14-day notice period.

  1. The Service Provider and the Service Recipient may terminate the contract for the provision of Electronic Services at any time by agreement of the parties.
  2. Complaints related to the provision of Electronic Services can be submitted electronically by sending an e-mail to the address help@ecosavers.club or in the form of a registered letter sent to the following address: S&G Creative Sp z oo, ul. Chmielna 2/31, 00-020 Warszawa In the complaint, the Client should provide:

1) name and surname;

2) correspondence address or e-mail address;

3) description of the situation to which the complaint relates or other circumstances justifying the complaint;

4) a request related to the submitted complaint.

  1. Complaints may be submitted using the form attached as Annex III to the Regulations.
  2. Consideration of the complaint by the Service Provider takes place immediately, not later than within 14 days from the date of its receipt. The Service Provider's response to the complaint is sent to the Customer's e-mail address provided in the complaint or in writing to the address indicated by the Customer.
  3. A consumer who has concluded a contract for the provision of Electronic Services may withdraw from it without giving a reason by submitting an appropriate statement within 14 days from the date of its conclusion. To meet the deadline referred to above, it is enough to send a declaration of withdrawal from the Agreement for the provision of Electronic Services within the above-indicated period to the Seller's address: S&G Creative Sp z oo, ul. Chmielna 2/31, 00-020 Warsaw or via e-mail to the e-mail address: help@ecosavers.club.
  4. In the event of withdrawal from the contract for the provision of Electronic Services, this contract is considered void.

XIV. Final Provisions

  1. Any changes to the Regulations come into force within 14 days from the date of its publication on the Online Store website and after informing the Customer about this fact by e-mail.
  2. Customers who purchased a given Product before the amendments to the Regulations enter into force, are subject to the Regulations in the wording in force on the date of placing the Order.
  3. It is forbidden for Customers to use graphic elements (including the logo of the Online Store), the composition and layout of the Online Store's websites, as well as other intellectual and industrial property rights, without the prior written consent of the Service Provider. The names of the Assortment, Products and manufacturers are used only for commercial purposes and are registered trademarks of the manufacturers.
  4. Any disputes that may arise in connection with the Sales Agreement concluded between the Customer and the Seller on the terms set out in the Regulations, will be settled by the competent common court.
  5. In matters not covered by these Regulations, the provisions of the Civil Code and other laws and regulations shall apply, in particular the Act of 18 July 2002 on the provision of electronic services and on the protection of personal data.

Annex I A model complaint form

( this form can be completed and returned if you wish to submit a complaint )

Addressee : S&G Creative Sp z oo , Chmielna 2/31, 00-020 Warsaw

Name and surname or name of the consumer :

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Consumer's address :

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Consumer phone number :

___________________________________________________________________________

Consumer (s) e-mail address:

___________________________________________________________________________

The complaint concerns:

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Date of finding the reason for the complaint:

___________________________________________________________________________

Complaint request:

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Complainant's signature (**)

__________________________

Date :

(*) Delete as appropriate.

(**) Only if the form is sent in paper form.



Annex II Specimen declaration of withdrawal from a distance sales contract

( this form can be completed and returned if you wish to withdraw from the contract )

Addressee : S&G Creative Sp z oo , Chmielna 2/31, 00-020 Warsaw

I hereby inform about my withdrawal from the sales contract for the following products:

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________ type of product (s), number

Date of receipt of the parcel containing the products :

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Consumer's name and surname :

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Consumer's address :

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Consumer signature (**)

__________________________

Date :

(*) Delete as appropriate.

(**) Only if the form is sent in paper form.

Annex III A model complaint form regarding the contract for the provision of electronic services

( this form can be completed and returned if you wish to withdraw from the contract )

Addressee : S&G Creative Sp z oo , Chmielna 2/31, 00-020 Warsaw

Name and surname or name of the consumer :

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Consumer's address :

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Consumer phone number :

___________________________________________________________________________

Consumer (s) e-mail address:

___________________________________________________________________________

The complaint concerns:

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Date of finding the reason for the complaint:

___________________________________________________________________________

Complaint request:

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Complainant's signature (**)

__________________________

Date :

(*) Delete as appropriate.

(**) Only if the form is sent in paper form.